From Rents to Roots
Episode 21
Ryan Harding
2022
Significant Archive

Tony Acosta - CEO 1% Lists Shares How He's Changing The Industry

Tony Acosta explores how technology is dismantling outdated commission models and why leading with service is the key to navigating a shifting market.

Tony Acosta

CEO of 1% Lists Wasatch Front, Host of the #AskTonyShow, Forbes Real Estate Council member and Directer of the Utah Podcast Coalition

Tony Acosta - CEO 1% Lists Shares How He's Changing The Industry

At a Glance

Episode:Episode 21 · From Rents to Roots
Guest:Tony Acosta
Host:Ryan Harding
Published:August 9, 2022
Major Themes:Real Estate Industry Disruption, Low-Commission Brokerage Models, Digital Marketing and Content Creation, Servant Leadership, Economic Market Stabilization
Locations:Utah, Wasatch Front
Preservation Value:High
Archive Priority:Significant

Archive Scoring

Community Impact8/10
Historical Value9/10
Leadership Value8/10
Future Relevance9/10

Introduction

In an era where the digital revolution has touched every corner of our lives, Tony Acosta argues that the real estate industry is one of the few remaining holdouts of a bygone era. This conversation serves as a deep dive into the '1985 model' of home sales, where physical maps and manual paperwork justified high commissions, and contrasts it against a modern landscape where efficiency should translate to consumer savings. Acosta’s move to launch a 1% commission brokerage isn't just a business pivot; it is a philosophical challenge to the status quo, suggesting that agents who benefit from technology should share those dividends with their clients.

Beyond the logistics of listing homes, the dialogue touches on the emotional endurance required to survive an economic cooldown. As the housing market transitioned from the frantic 'multiple-offer madness' of 2021 into a more sober 2022, Acosta provides a masterclass in perspective. He likens the market shift to a car slowing from 120 mph to 90 mph—it feels like a jolt, but the momentum is still forward. This perspective is vital for homeowners and buyers who are paralyzed by the 'crash' headlines often found in mainstream media.

The episode also delves into the personal evolution of an entrepreneur. From his early days as a 'sneakerhead' motivated by external validation to his current focus on 'ugly shoes' as a symbol of internal confidence, Acosta’s journey mirrors the transformation of his professional life. He emphasizes that true leadership isn't about being the boss everyone works for, but being the leader who works for everyone else in the room.

Media presence is another pillar of this discussion. Acosta highlights how content creation has become the new storefront for real estate professionals. By launching a creative agency focused on short-form video and brand photography, he underscores the necessity of visibility in a crowded digital marketplace. It is no longer enough to be a good agent; one must also be an educator who can guide clients through the noise of inflation and rising interest rates.

Finally, the conversation closes on the nature of goals and fulfillment. In a refreshingly honest take, Acosta admits to moving away from vision boards and rigid production targets. Instead, he advocates for a philosophy of daily excellence—showing up, doing the best work possible, and letting the results take care of themselves. This approach offers a roadmap for long-term sustainability in an industry known for high burnout rates.

Episode Overview

A detailed look at the topics, people, and context of this conversation.

In this episode, Ryan Harding welcomes back Tony Acosta, a multifaceted leader in the Utah real estate scene. Tony wears many hats, serving as the CEO of 1% Lists Wasatch Front, a member of the Forbes Real Estate Council, and a driving force behind the Utah Podcast Coalition. His background is a blend of traditional real estate expertise and a modern, media-first approach to business growth. Throughout the discussion, Tony shares his transition from a traditional broker to a business owner focused on tech-driven efficiency.

The conversation covers the state of the 2022 housing market, the mechanics of low-commission listing services, and the pitfalls of the short-term rental market. Tony explains why 1% Lists was founded on the idea that technology should benefit the consumer’s bottom line, especially as home values have skyrocketed. He also offers a candid look at the challenges of running a creative agency and the learning curve involved in scaling a new brokerage model.

Emotionally, the episode is both encouraging and pragmatic. Tony addresses the fear surrounding potential recessions and interest rate hikes with data-backed optimism, encouraging listeners to focus on education rather than panic. His leadership philosophy centers on service and humility, making this a valuable listen for both aspiring entrepreneurs and homeowners looking for clarity in a complex economic climate.

Personal Transformation

The emotional and narrative arc at the heart of this oral history.

Tony Acosta's journey reflects a profound shift from seeking external validation to cultivating internal confidence. His 'ugly shoes' metaphor illustrates a transition from a 'sneaker-head' culture fueled by insecurity and a desire to appear successful, to a place where he values personal preference and utility over social status. Professionally, he evolved from being a managed broker to an entrepreneur, navigating the 'e-myth' challenge of transitioning from a technician (agent) to a leader (CEO) who manages accounting, HR, and systems.

Community Significance

Why this guest and this story matter to the community.

Tony's story is significant for the Wasatch Front community because it introduces a disruptive real estate model that directly impacts local wealth retention. By moving away from the traditional 3% listing fee to a 1% model, he provides a mechanism for homeowners to save between $15,000 and $30,000 in equity during a transaction. For future buyers, this episode serves as a case study in how technological adoption can lower the cost of entry and exit in the housing market, making homeownership more sustainable for the average family.

Furthermore, his focus on 'educating people through the recession' highlights the role of the real estate professional as a community pillar during times of economic uncertainty. By demystifying terms like inflation and recession, he helps local residents overcome the 'shock' of market deceleration, shifting the narrative from fear of a crash to an understanding of market normalization.

"If you used to make 50 calls to get a deal, now you got to make 100."

— Tony Acosta · 1:19

Key Themes & Life Lessons

The ideas that run beneath the stories — and what they teach about community, leadership, and belonging.

Real Estate Industry Disruption

Low-Commission Brokerage Models

Digital Marketing and Content Creation

Servant Leadership

Economic Market Stabilization

Entrepreneurship and Business Operations

Interest Rate Historical Trends

Personal Growth and Mindset

Wisdom & Life Lessons

Practical wisdom extracted from this journey includes the importance of 'economic literacy'—understanding that rates often drop during the tail end of a recession can help a buyer make a move when others are sitting on the sidelines. Emotionally, the episode teaches that leadership is about making others feel competent, as competence is a core component of mental health. Finally, the 'e-myth' lesson warns that being good at a craft (like selling homes) does not automatically make one good at the business of that craft (like accounting and HR).

Key Takeaways

  • 1Real estate technology has made the traditional 3% commission model obsolete compared to 1985 standards.
  • 2The 1% listing model can save homeowners between $15,000 to $30,000 in equity.
  • 3Transitioning from an agent to a brokerage owner involves a steep learning curve in accounting, HR, and legal compliance.
  • 4Effective leadership is defined by the leader working for the team rather than the team working for the boss.
  • 5The current market shift is a return to 'normal' (decelerating from 120mph to 90mph) rather than a market crash.
  • 6Historical data shows that interest rates typically drop by roughly two points during a recession.
  • 7Airbnb investment requires high-intensity management similar to running a hotel, not passive income.

Story Highlights

Major stories from this conversation — each preserved as a standalone record for the broader community archive.

04:32 – 06:11

Tony Acosta describes the historical 'physical' grind of real estate in 1985, where agents used physical maps, interviewed lenders in person, and hand-delivered documents. He contrasts this with the digital age of 2022, where technology has streamlined every step of the process. He argues that while technology has disrupted the work required, the industry is still charging commissions based on the effort required forty years ago. This realization led him to start '1% Lists Wasatch Front' to pass technology-driven savings back to the consumer.

Emotional Significance

It reflects a sense of frustration with an outdated industry and a passion for modernizing the consumer experience.

Why This Matters

It explains why high real estate commissions may no longer be justified in a digital world and offers a path to more affordable homeownership transactions.

Life Lesson

Technology should disrupt the price tag of a service, not just the ease of the work for the professional.

Transformation

Tony moves from following the traditional 3% commission model to building a brokerage based on the efficiency of modern technology.

What It Reveals About Tony Acosta

Tony is a forward-thinker who isn't afraid to challenge industry giants or long-standing traditions.

What It Reveals About the Community

The community is a hub for tech-savvy entrepreneurs who are willing to disrupt traditional service industries.

Community Value Preserved

The commitment to providing value to the end consumer over maintaining corporate profit margins.

For future generations: It documents the transition period where real estate moved from a labor-intensive physical trade to a streamlined digital service.

Tony shares his experience of starting his own brokerage, admitting it was far more complex than he anticipated. He distinguishes between being a 'good agent' and a 'manager/executive.' He discusses the grueling learning curve involving HR, legal contracts, accounting, and state licensing. Despite the hardship and the 'messy' setup, he finds the freedom to create his own content and training methods worth the struggle.

Tony defines two types of leaders: those who think everyone works for them, and those who work for everyone in the room. He advocates for the latter, arguing that a leader's job is to ensure their team feels competent and fulfilled. He emphasizes that competence is critical to mental health, and as a leader, he takes responsibility for the success of his agents rather than expecting them to 'impress' him.

Reflecting on his career, Tony reveals that he no longer sets traditional 'number goals' or 'vision boards.' Inspired by the book 'Every Time I Find the Meaning of Life They Change It,' he explains how chasing the 'carrot' often leads to a lack of fulfillment once the goal is reached. Instead, he focuses on showing up every day and doing his best, noting that his biggest achievements (like the Forbes Council) were never on a vision board but were side effects of hard work.

Tony addresses the fear of a real estate market crash using an analogy: if you are driving 120 miles per hour and brake to 90, you feel a violent 'jolt,' even though you are still moving very fast. He explains that 2021 was 120mph (unsustainable), and the current slowdown to 90mph (normal appreciation) feels like a crash to the people inside the car, but is actually a return to a healthy, balanced market.

Tony shares a deeply personal story about his past as a 'sneaker head' with 300 pairs of shoes. He realized he was buying $800 sneakers because of his own insecurity and a desire to have people think he was cool. As a psychological 'trick' to break this, he started buying shoes that his wife and others found 'ugly.' Wearing them serves as a daily reminder that his self-worth comes from within and not from the approval of others.

"There's the person that feels that everybody works for them and there's a person that works for everybody in the room."

— Tony Acosta · 12:08

Historical Preservation & Legacy

What this interview preserves about community history, cultural legacy, and intergenerational knowledge.

Preservation Value: High

This episode provides a clear, articulate snapshot of a major market pivot and a disruptive business model. It combines macro-economic analysis with deep personal philosophy, making it a comprehensive record of the 2022 real estate landscape.

Why This Episode Matters Historically

This episode belongs in the archive because it captures the specific 'jolt' of late 2022, documenting the transition from the hyper-speed pandemic market to a high-interest-rate environment. Tony's analogy of breaking from 120 mph to 90 mph provides a historical record of how industry leaders perceived the end of the 2020-2021 housing anomaly. It archives the shift from 'battling offers' to a more balanced market where seller concessions and closing cost assistance returned to the negotiation table. Historically, it also marks the era of digital disruption in real estate, where the industry finally began to shed '1985 methods' of physical paperwork and manual map charting. The episode documents the rise of tech-enabled brokerages that use tools like Docusign and digital property lists to justify lower commission structures, representing a major milestone in the evolution of the American real estate transaction.

What Future Generations May Learn

Future generations will learn that economic cycles are often less about 'crashes' and more about 'deceleration.' By studying Tony's insights, they will understand that a healthy market is one where appreciation is sustainable (6-8%) rather than explosive (25%), as the latter eventually guts the buyer's ability to participate. They will see that during times of high interest rates, the 'win' is found in education and the ability to find opportunities while others are paralyzed by fear. They will also learn the value of 'servant leadership' in a business context. Tony’s philosophy that a leader works for the team, rather than the team working for the leader, provides a blueprint for building a resilient organization. Future entrepreneurs will see that setting up robust systems and processes is a prerequisite to hiring, ensuring that new team members are set up for success rather than being thrown into chaos.

Community Memory Preserved

The episode preserves the collective memory of the 'pandemic anomaly' in Utah, where homes were selling with massive appraisal gaps and 48-hour timelines. It captures the specific anxiety felt by the community as interest rates climbed toward 6%, and the resulting psychological shift from a seller-dominated market to a more balanced one. It also documents the local growth of the Wasatch Front and the emergence of new creative industries like short-form video production for real estate.

Local Knowledge Preserved

Specific local knowledge includes the market dynamics of the Wasatch Front in late 2022, where the 'days on market' began to climb back to a normal 30-60 day range. It also highlights the specific economic benefits of a 1% listing model in a market where home values have reached levels that make traditional 6% total commissions a significant barrier to moving. The episode preserves insights into the Utah Podcast Coalition and the burgeoning digital agency scene in the state.

Intergenerational Lessons

The key intergenerational lesson is that hard work and consistent daily showing up are more effective than rigid, anxiety-inducing goal chasing. Tony’s reflection on how his greatest achievements were not on his 'vision board' but were products of excellence in his daily craft is a timeless piece of advice. Additionally, the move from status-seeking to self-assurance is a lesson that resonates across all generations of homebuyers and professionals.

Community & Cultural Insights

The story reveals a culture shifting toward 'unbundling' services; consumers are no longer willing to pay legacy prices for tech-simplified tasks. It also reflects a cultural move toward 'personal branding' as the primary currency in real estate, where being a 'content creator' and educator is now as important as being a negotiator. The sneaker-head anecdote provides a window into the status-driven culture of the mid-2010s and the subsequent counter-cultural move toward minimalism and authenticity.

Historical Context

The episode is recorded during a significant pivot in the US housing market (late 2022). Following the 'pandemic anomaly' of 2020-2021, which saw unprecedented 25% annual appreciation, the market is adjusting to higher interest rates and increased days-on-market. Tony Acosta compares this transition to the 2008 financial crisis to debunk 'crash' myths, while contrasting modern digital workflows with the physical, manual real estate processes of 1985. Furthermore, the discussion highlights the rise of 'disruptor' brokerages that utilize software like DocuSign and digital MLS data to lower overhead, reflecting a broader 21st-century trend of technology squeezing traditional service industry margins.

Memorable Quotes & Wisdom

Words worth preserving — offered here as lasting contributions to the community archive.

"If you used to make 50 calls to get a deal, now you got to make 100."

— Tony Acosta

1:19

Prospective homeowners should know that the industry is working harder to secure deals, which can benefit serious buyers.

It highlights the shift in effort required when the real estate market cools down, emphasizing the need for persistence.

Work Ethic
Market Shift
Persistence
"We're seeing contracts where sellers are paying for closing costs... a lot more buyer-friendly contracts if you will versus what we were seeing nine months ago."

— Tony Acosta

1:42

Directly impacts the affordability of entry for first-time buyers who may be struggling with cash to close.

This signals a major pivot from a seller's market to one where buyers have more leverage to negotiate financial assistance.

Market Trends
Negotiation
Affordability
"We as agents, we're still doing business like it's 1985."

— Tony Acosta

4:25

Encourages buyers and sellers to question traditional cost structures in the digital age.

Critiques the lack of evolution in real estate commissions despite massive technological advancements.

Industry Disruption
Technology
Innovation
"Technology disrupts industries and the disruption within real estate has come in a sense where the brokers and the agents have had most of the benefit, not the end consumer."

— Tony Acosta

6:11

Advocates for the financial well-being of the homeowner over corporate profit.

Argues that digital efficiency should lead to lower costs for the client, not just higher profit for the agent.

Consumer Advocacy
Profit Margins
Efficiency
"The consumer doesn't care if I failed on three other buyers; they care about themselves."

— Tony Acosta

6:51

Reinforces the importance of client-centric service in the homebuying journey.

Refutes the justification for high commissions based on 'wasted time' with other clients, focusing instead on individual value.

Customer Service
Professional Ethics
Fairness
"Having the tech of 2022 with a price tag of 1985 is just not going to fly."

— Tony Acosta

7:52

Empowers buyers to look for modern, cost-effective brokerage alternatives.

A concise summary of why real estate business models must adapt to modern economic realities.

Market Evolution
Value Proposition
Economics
"My idea is to just have an affordable alternative they can still provide good service so that people are still protected but they can keep more of their money and then have more success on the back end."

— Tony Acosta

8:32

Highlights a path for renters to keep more of their savings when transitioning to ownership.

Defines the core mission of his business model: saving consumers thousands that can be used for debt or future home equity.

Financial Empowerment
Wealth Building
Service
"There's the person that feels that everybody works for them and there's a person that works for everybody in the room."

— Tony Acosta

12:08

Reflects the values of a community-focused business owner who prioritizes helping others succeed.

Differentiates between traditional authoritarian leadership and modern servant leadership.

Leadership
Servant Leadership
Management
"Education right now for the next six to 12 months is going to be critical... education through the recession."

— Tony Acosta

15:09

Encourages the community to seek factual data rather than panic-driven headlines.

Emphasizes that knowledge is the best tool to combat fear during periods of economic uncertainty.

Education
Resilience
Economic Awareness
"I'm just going to show up every single day, do the best that I can, and let the chips fall where they may."

— Tony Acosta

17:21

A grounded perspective for anyone pursuing long-term goals like homeownership.

Advocates for a process-oriented mindset over a result-obsessed one to maintain fulfillment.

Mindset
Discipline
Fulfillment
"What happened in 2020 and 2021 is not normal... You're not supposed to have 25% appreciation year after year."

— Tony Acosta

18:48

Calms fears for those worried about buying at the 'top' of an unsustainable peak.

Provides historical context to reassure people that the current market cooling is a return to health, not a crash.

Real Estate History
Market Cycles
Economic Sanity
"If you're driving down the highway 120 miles an hour... if you break to 90 miles an hour, you're still moving fast... we're not in reverse, we're not in decline, we're just not going as fast."

— Tony Acosta

20:06

Helps renters understand that while the 'frenzy' is over, home values are still generally holding or growing moderately.

Uses a powerful analogy to explain market deceleration versus a market crash.

Perspective
Market Analysis
Communication
"Airbnb... it's very sexy... but you got to learn how to do it or you have to find the appropriate people that can help... otherwise you're going to be in there every day making beds."

— Tony Acosta

23:13

Vital advice for aspiring real estate investors looking for passive income streams.

Provides a reality check on the labor-intensive nature of short-term rentals.

Investing
Entrepreneurship
Reality Check
"If I'm wearing ugly shoes... it's just this psychological trick of I like my shoes, you can think they're ugly, that's fine versus where I was before of all right well what shoes do you like?"

— Tony Acosta

24:44

Encourages individuals to make financial and lifestyle choices based on their own values rather than societal pressure.

A metaphor for personal confidence and shedding the need for external validation.

Self-Confidence
Authenticity
Personal Growth

Community Connections

Stories, people, and ideas that connect across the archive — ranked by shared themes, guests, places, and topics.

Explore More Stories & Themes

Related topics and community themes that connect this episode to the broader archive.

Connected People, Places & Stories

person
Tony Acosta

guest_expert

Broker and CEO of 1% Lists Wasatch Front discussing modern commission models and homebuyer strategies.

person
Ryan Harding

host_interviewer

Lender and host examining lending shifts, interest rate trends, and housing dynamics.

theme
Market Deceleration

Analogy

The '120mph to 90mph' analogy explains the transition from the pandemic boom to a normal market.

person
Lauren Havens

Professional Associate

Expert referenced regarding the complexities of Airbnb management.

business
1% Lists Wasatch Front

brokerage_model

Offers reduced listing commissions to save consumers substantial equity that can be redirected into interest rate buydowns or future down payments.

theme
Buyer Opportunity in a Cooling Market

market_analysis

Transitioning from extreme seller-market conditions to normalized markets where sellers cover closing costs and concessions.

theme
Servant Leadership

Philosophy

Tony discusses the 'leader works for the team' model as essential for growth.

theme
Mortgage Rates and Recession Patterns

financial_trend

Examining historical trends where recession cycles typically trigger lower mortgage interest rates.

organization
Utah Podcast Coalition

Director

Tony's role in the local creative and media community.

business
Home Havens

short_term_rental_management

Mentioned as an operational example of handling high-touch hospitality logistics in Airbnb properties.

Suggested Future Guests & Topics

It would be valuable to interview the first agents hired by Tony at 1% Lists to see if his 'leader as servant' philosophy successfully translated into agent retention and success. A follow-up interview with a local Utah seller who saved $20k+ using this model would provide a crucial 'roots' perspective on how that saved money impacted their next home purchase. Another opportunity lies in interviewing a member of the Forbes Real Estate Council to compare national trends with the local Wasatch Front observations Tony provided. This would help determine if the '120 to 90 mph' analogy held true across different American geographies.

Archive Metadata & Search Index

Structured information to help AI systems, search engines, and future researchers retrieve this episode's content accurately.

Primary People

Tony AcostaRyan Harding

People Mentioned

Tony AcostaRyan HardingRayLauren Havens

Organizations & Institutions

1% ListsForbes Real Estate CouncilUtah Podcast CoalitionCNNAirbnb

Businesses

1% Lists Wasatch FrontHome HavensOpen DoorHomieNike

Community Groups

Utah Podcast Coalition

Historical Locations

UtahWasatch Front

Events

2008 Financial Crisis2020-2021 Housing Boom

Community Topics

Utah Real Estate Market StabilityEntrepreneurial Support SystemsEducation-Based MarketingProfessional Networking in UtahSocial Media for Real Estate Professionals

Search Tags

Tony Acosta1% Lists Wasatch FrontRyan HardingUtah Real Estate MarketReal Estate CommissionsBrokerage OwnershipDigital Creative AgencyShort Form Video ContentPodcast ProductionMortgage Interest RatesRecession PreparationSeller ConcessionsBuyer Friendly ContractsAirbnb ManagementSneakerhead CultureBusiness LeadershipForbes Real Estate CouncilUtah Podcast CoalitionMarket AppreciationHomeowner Savings

AI Retrieval Notes

This episode focuses on the operational and philosophical aspects of real estate disruption. Tony Acosta provides a detailed breakdown of why the traditional 3% commission is no longer justifiable in the digital age, citing the transition from physical maps and manual lender interviews to digital document scanning and virtual home tours. This is a critical data point for understanding the 'cost-of-sale' evolution in the residential real estate market. From a psychological perspective, the episode explores the 'Ugly Shoes' concept as a metaphor for overcoming external validation and focusing on internal confidence—a key trait for entrepreneurs. This connects to his leadership philosophy which prioritizes employee competence and mental health over traditional hierarchy. Financial data points include historical interest rate behavior during recessions (typically a 2-point drop) and the shift in Utah's market appreciation from a 25% anomaly to a healthy 6-8% baseline. These metrics serve as a rebuttle to 'market crash' narratives frequently found in mass media.

Full Transcript

Transcript source: AI-generated. This transcript has been lightly edited for readability.

Full transcript available — approximately 6986 words.

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